Our Allergy-Safe Dining Initiatives
【Summary of Our Allergy Policy】
・Eggs, milk, shrimp, crab, buckwheat, walnuts, peanuts, and cashew nuts are not used in the store.
・All ingredients, seasonings, and processed products are checked at the time of purchase and also checked with the manufacturer.
・The bread used at our food truck does not contain any eggs, milk or nuts.
・Allergen range: 8 specific ingredients + cashew nuts + fish eggs.
・No contamination other than wheat during the cooking process (out of 8 specific ingredients).
・Please consult in advance about the possibility of substitution.
・Consultation desk: Can be handled on the official Instagram.
・Last updated: July 17th, 2025.
Although we operate this website based on verified product specifications and ingredient information, we cannot be held responsible for any inaccuracies. If you have any concerns, please contact the store directly for confirmation.
【1. Basic Policy & Allergy-Safe Approach】
At our food truck, we are committed to ensuring that guests with food allergies can dine with peace of mind. Our allergy-conscious operations are based on the following principles.
This food truck was opened with the concept of "food that everyone can enjoy together, whether they have allergies or not." From bread, whipped cream, white sauce, to cheese, everything is made without eggs or milk. We also pay special attention to safety and security, using domestically produced ingredients as much as possible.
■Use of Allergens
・We do not bring in or use any ingredients containing egg, dairy, shrimp, crab, buckwheat, walnut, peanut, or cashew in our kitchen, including for product testing.
■Preventing Allergen Cross-Contact
・The above allergen ingredients are not allowed in the preparation area, and special utensils are used when cooking.
■Ingredient Transparency
・The bread used in our food truck does not contain any eggs, milk or nuts.
・We check the ingredients of all ingredients, seasonings, and processed foods we use when we purchase them. We also check with the manufacturers.
■Staff Training
・This food truck is run by the owner alone and has no staff.
The owner's own family members have severe food allergies, so for over 20 years he has been preparing allergy-friendly meals and gathering information on a daily basis.
He uses this experience to strive to make his customers as safe as possible.
■About labeling of specified ingredients
・We list allergen information on our menu for your reference.
・When guests arrive, our staff will provide verbal explanations of menu items and allergen information.
・If you are concerned about specific ingredients, we can also show you ingredient labels for packaged items.
【2. Regarding Minor Allergens】
We strive to provide accurate and reassuring allergen information to guests with food sensitivities.
If you have any specific allergens, please check in advance and feel free to contact us before you visit.
■About Fish eggs
We do not use fish eggs (such as cod roe, salmon roe, or shrimp eggs) in any of our products.
■Use of Wheat
We use wheat.
The bread used at our store does not contain any eggs, milk or nuts.
■Regarding the removal of toppings and substitutions for allergy-friendly menu items
If you would like to remove or substitute toppings, please contact us in advance via DM on our official Instagram account.
■Disclaimer
Guests with severe allergies are strongly encouraged to consult the restaurant in advance.
If you have any questions or concerns about specific allergens, please don’t hesitate to contact the food truck by official Instagram.
【3. Frequently Asked Questions】
Q. Can you accommodate allergies?
A. For those with wheat allergies, some menu items can be changed to rice flour bread.
Q. I have severe allergies. Is there anything I can eat?
A. If you have egg or milk allergies, there are foods you can eat.
【4. Customer Reviews】
"I'm glad there's something I can eat without worrying about not being able to go out to eat before."
"I'm glad there's an option to let my child choose whatever they want."
"I'm glad I can eat things on the menu that I thought I'd never be able to eat."
【5. Food Truck Information】
・Food Truck Name: S.well cafe
・Address: Our food truck pops up in places like Saitama, Tokyo and Gunma.
・Phone Number: 090 2937 0685
・Food Truck Location and Schedule: Please check here!
・Reservation: Please let us know about gluten-free menu by DM on Instagram at least one day in advance.
・Access Info: Check the date and location on Instagram.
・Official Instagram: https://www.instagram.com/s.well_c?utm_source=ig_web_button_share_sheet&igsh=MTRwYnkxdGhhb3dtdA==
We value your voice in order to further spread "food safety."
No matter how small it may be, we would love to hear your thoughts.
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