Our Allergy-Safe Dining Initiatives
【Summary of Our Allergy Policy】
・Wheat, eggs, milk, shrimp, crab, buckwheat, walnuts, peanuts, cashew nuts and pistachio are not used in the store.
・All ingredients, seasonings and processed products are checked against product specifications.
・Allergen range: 8 specific ingredients + cashew nuts + pistachio + fish eggs.
・This product is manufactured on the same machines and on the same production lines as our Classic Series (including eggs, milk, wheat).
・Consultation desk: Can be handled on email (info@kintoooun.com)
・Last updated: July 18th, 2025.
Although we operate this website based on verified product specifications and ingredient information, we cannot be held responsible for any inaccuracies. If you have any concerns, please contact the store directly for confirmation.
【1. Basic Policy & Allergy-Safe Approach】
At our store, we are committed to ensuring that guests with food allergies can dine with peace of mind. Our allergy-conscious operations are based on the following principles.
We strive to provide snacks that can be safely eaten by children and pregnant women.
■Use of Allergens
・This product does not contain wheat, egg, milk, shrimp, crab, buckwheat, walnuts, peanuts, cashews or pistachios.
■Preventing Allergen Cross-Contact
・This product does not contain the allergens listed above, however it is manufactured on the same machinery and production lines as products containing eggs, milk and wheat.
■Ingredient Transparency
・All ingredients, seasonings and processed products are checked against product specifications.
■Staff Training
・At our store, we share basic knowledge about vegans and allergies with our staff so that all our customers can enjoy their meals with peace of mind.
■About labeling of specified ingredients
・Please check the ingredients on the product label before eating.
【2. Regarding Minor Allergens】
We strive to provide accurate and reassuring allergen information to guests with food sensitivities.
If you have any specific allergens, please check in advance and feel free to contact us before you purchase.
■About Fish eggs
We do not use fish eggs (such as cod roe, salmon roe, or shrimp eggs) in any of our products.
■Use of Wheat
We do not use any wheat.
■Regarding the removal of toppings and substitutions for allergy-friendly menu items
We are unable to remove toppings or substitute ingredients for allergies.
■Disclaimer
Guests with severe allergies are strongly encouraged to consult the restaurant in advance.
This product is manufactured on the same machines and on the same production lines as our Classic Series (including egg, milk, wheat).
It is difficult to completely remove allergens or prevent their contamination during the manufacturing process, so customers for whom even trace amounts of allergens could affect their health are asked to understand this before making a purchase.
If you have any questions or concerns about specific allergens, please don’t hesitate to contact the store by email.
【3. Frequently Asked Questions】
Q. Can you accommodate allergies?
A. This product is suitable for people with allergies but is produced using the same machinery and production lines as our Classic range (which contains egg, milk and wheat).
Q.I have severe allergies. Is there anything I can eat?
A. This product is manufactured on the same machines and production lines as the Classic Series (including eggs, milk, wheat, etc.). If you have severe allergies, please consume at your own discretion after understanding the risks.
【4. Customer Reviews】
"Baby castella is sold at festivals and other events, but I've never tried it before, so I'm happy I got to try it this time." (From a customer who visited the store for a vegan event)
"It's made with rice flour, so it's light and easy to eat."
【5. Our Information】
・Store Name: KINTOUN babycastella
・Address: Online sales
・How to order: Please feel free to contact us at the email address below.
・Email address: info@kintoooun.com
・HP: https://www.kintoooun.com
・Official Instagram: https://www.instagram.com/kintounbabycastella
We value your voice in order to further spread "food safety."
No matter how small it may be, we would love to hear your thoughts.
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