Our Allergy-Safe Dining Initiatives
【1. Basic Policy & Allergy-Safe Approach】
At our store, we are committed to ensuring that guests with food allergies can dine with peace of mind. Our allergy-conscious operations are based on the following principles.
Also, as we committed to being “gluten-free & plant-based,” we strive to create an environment where every staff member is attentive, so that our customers can feel more comfortable.
Although we operate this website based on verified product specifications and ingredient information, we cannot be held responsible for any inaccuracies. If you have any concerns, please contact the store directly for confirmation.
■Use of Allergens
・We do not bring in or use any ingredients containing wheat, dairy, or eggs in our kitchen, including for product testing.
・ We also ask our staff not to bring any personal food or beverages containing wheat into the store.
■Ingredient Transparency
・We check the ingredients of all the ingredients, seasonings, and processed foods we use at the time of purchase.
■Preventing Allergen Cross-Contact
・None of our dishes contain wheat, dairy, or eggs.
■Staff Training
・We maintain a comprehensive allergy response manual.
・When you visit, our staff will explain the menu and allergen information.
In addition, If you are concerned about specific ingredients, we can also show you ingredient labels for packaged items.
■About labeling of specified ingredients
・Our website lists information on specified ingredients for each product. Please check it.
【2. Regarding minor allergens】
We strive to provide accurate and reassuring allergen information to guests with food sensitivities.
If you have any specific allergens, please check in advance and feel free to contact us before you visit.
■About Fish eggs
We do not use fish eggs (such as cod roe, salmon roe, or shrimp eggs) in any of our products.
■Use of Wheat
We do not use any wheat. Also, we use miso that do not contain wheat or barley. Additionally, we do not use soy sauce.
■Disclaimer
While we take the utmost care, complete elimination of trace allergens cannot be guaranteed.
Guests with severe allergies are strongly encouraged to consult the restaurant in advance.
Allergen information may change depending on product availability or manufacturer changes.
■Last Updated
Last updated: December 8th, 2025
If you have any questions or concerns about specific allergens, please don’t hesitate to contact the restaurant by phone, official Instagram or official LINE.
【3. Emergency Response System】
As there is no emergency medical center nearby, guests with a higher risk of severe allergies should consult with our staff in advance.
【4. Frequently Asked Questions】
Q. Can you accommodate allergies?
A. Some of our products contain almonds, oranges, sesame, apples, peaches, or soybeans.
We regret that we cannot remove these specific ingredients from the products, so please be aware in advance.
Q. I have multiple allergies. Can you still accommodate me?
A. While some of our items contain the above specified ingredients, we offer a variety of products. You may be able to choose items that do not contain the relevant ingredients.
Q. Can I bring my own food or snacks?
A. Yes, if wish. Please consult with our staff in advance.
【5. Customer Reviews】
“This was the first time I could let my child try ice cream here.”
“These days, there are more options that exclude something specific, like gluten-free or egg-free, but there are still very few products that cater to multiple allergens, so I’m really grateful.”
“Even with donuts, most places only offer plain or chocolate for allergen-friendly options, but here there are many choices, which is great.”
【6. Restaurant Information】
・Restaurant Name: SoyStories
・Address: 1F, Chisun Mansion No.3 Hakata, 2-2-24 Yakuin, Chuo-ku, Fukuoka City, Fukuoka Prefecture, Japan
・Phone Number: 092-231-0677
・Business Hours: 11:00～22:00
・Regular Holidays: We are open every day.
・Reservation: Please contact us by phone, Instagram, or official LINE.
・Access Info: 6-minute walk from Yakuin-odori Subway Station.
・HP: https://soystories.jp/
・Official Instagram: https://www.instagram.com/soystories_yakuin/
・Official LINE: https://line.me/R/ti/p/@421ygbbe